naga8 Privacy Policy
At naga8, your privacy is taken seriously. This Privacy Policy sets out exactly what personal information we collect when you use the naga8 platform, why we collect it, how we store and protect it, and what rights you hold over your own data.
Your Privacy at a Glance
Before reading the full legal document, here are the six most important things you should know about how naga8 handles your personal information.
We Collect Only What We Need
naga8 collects personal data strictly necessary for account registration, identity verification (KYC), payment processing, and delivering a safe gaming experience. We do not collect data we have no legitimate use for.
Your Data Is Encrypted & Secure
All personal data transmitted between your device and the naga8 platform is protected by 256-bit SSL encryption. Data at rest is stored in secured, access-controlled environments with regular security audits.
We Never Sell Your Data
naga8 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. Your data is yours — we are custodians of it, not owners.
You Control Your Data
You have the right to access, correct, or request deletion of your personal data at any time. You may also object to certain types of processing and withdraw consent for marketing communications with immediate effect.
Cookies Used Responsibly
naga8 uses essential and analytical cookies to keep the platform running smoothly and to understand how players navigate the site. We do not use third-party advertising cookies that track you across unrelated websites.
Easy to Contact Us
If you have any questions about this Privacy Policy or wish to exercise any of your data rights, the naga8 support team is reachable 24/7 via live chat or by email at [email protected]. We respond to data requests within 30 days.
1 Introduction
naga8 ("we", "us", "our") operates the online gaming and betting platform accessible at naga8.io (the "Platform"). We are committed to protecting the privacy and personal data of every individual who accesses or uses the Platform, whether as a registered account holder or as a visitor.
This Privacy Policy explains in plain terms how naga8 collects, uses, stores, shares, and protects your personal information. It also sets out the rights you hold in relation to your data and how you can exercise those rights. This Policy applies to all personal data collected through the naga8 Platform, our customer support channels, and any other direct communications between you and naga8.
By registering an account on naga8.io or by continuing to use the Platform after this Privacy Policy has been made available to you, you acknowledge that you have read and understood this Policy and that you consent to the collection and use of your personal data as described herein. If you do not agree to this Policy, you must cease using the Platform immediately.
This Privacy Policy should be read alongside the naga8 Terms and Conditions, which govern your use of the Platform as a whole. In the event of any conflict between this Privacy Policy and the Terms and Conditions regarding the handling of personal data, this Privacy Policy shall prevail.
2 Personal Data We Collect
naga8 collects the following categories of personal data. Not all categories are collected from every user — the data collected depends on the nature of your interaction with the Platform.
2.1 Identity & Contact Information
- Full legal name
- Date of birth
- Residential address (including city, district, and postal code)
- Email address
- Mobile telephone number
- Nationality
2.2 Identity Verification (KYC) Documents
- Scanned copy or photograph of National Identity Card (NID) issued by the Government of Bangladesh
- Valid passport (biographical data page)
- Driver's licence
- Recent utility bill or bank statement as proof of address (dated within the last 90 days)
- Selfie photograph holding identity document (where required for verification)
2.3 Financial & Transaction Data
- Mobile banking account identifiers (bKash, Nagad, Rocket, Upay account numbers — not full credentials)
- Transaction amounts, dates, and reference numbers
- Deposit and withdrawal history
- Account wallet balance history
2.4 Account & Gaming Activity Data
- Username and account ID
- Login timestamps and session durations
- Games played, bets placed, and outcomes
- Bonus and promotion usage history
- Responsible gaming settings and self-exclusion records
2.5 Technical & Device Data
- IP address
- Device type, operating system, and browser version
- Screen resolution and language settings
- Cookie identifiers and session tokens
- Referring URL and pages visited on the Platform
- Approximate geolocation (derived from IP address — not GPS)
2.6 Communications Data
- Contents of live chat transcripts with naga8 support agents
- Email correspondence with the naga8 support team
- Feedback, survey responses, and complaints submitted to naga8
naga8 does not collect or store full payment credentials such as mobile banking PINs, passwords, or OTP codes. Payment transactions are processed securely through the respective payment providers' own systems.
3 How We Collect Your Data
naga8 collects personal data through the following channels:
3.1 Direct Provision by You
The majority of personal data naga8 holds is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, or participate in promotions and surveys.
3.2 Automated Collection
When you access or use the naga8 Platform, certain technical data is collected automatically through cookies, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser type, and your navigation behaviour on the Platform. See Section 7 (Cookies & Tracking) for full details.
3.3 Third-Party Sources
In some cases, naga8 may receive information about you from third-party sources, including:
- Payment providers (bKash, Nagad, Rocket, Upay) — transaction confirmation data to reconcile deposits and withdrawals against your account.
- Identity verification services — where naga8 uses a third-party KYC provider to assist in verifying the authenticity of identity documents submitted by Players.
- Fraud prevention services — information about known fraudulent activity patterns or flagged device identifiers to protect the integrity of the Platform.
4 Why We Use Your Personal Data
The table below summarises the purposes for which naga8 processes your personal data and the corresponding data categories involved.
| Purpose of Processing | Data Categories Used |
|---|---|
| Creating and managing your naga8 account | Identity & Contact, Account & Gaming Activity |
| Verifying your identity (KYC compliance) | Identity & Contact, KYC Documents |
| Processing deposits and withdrawals | Identity & Contact, Financial & Transaction |
| Delivering and improving the gaming experience | Account & Gaming Activity, Technical & Device |
| Detecting and preventing fraud and prohibited conduct | All categories where relevant |
| Anti-money laundering (AML) monitoring | Identity & Contact, Financial & Transaction |
| Responsible gaming monitoring and tools | Account & Gaming Activity, Financial & Transaction |
| Responding to support queries and complaints | Identity & Contact, Communications |
| Sending promotional communications (with consent) | Identity & Contact |
| Platform security and technical maintenance | Technical & Device |
| Compliance with applicable legal obligations | All categories where required by law |
5 Legal Basis for Processing
naga8 processes your personal data on one or more of the following legal bases, depending on the purpose of the processing:
- Contractual necessity: Processing required to fulfil our obligations to you under the naga8 Terms and Conditions, including account management, payment processing, and game delivery.
- Legal obligation: Processing required for naga8 to comply with applicable laws, including anti-money laundering obligations and identity verification requirements.
- Legitimate interests: Processing for purposes of fraud prevention, platform security, responsible gaming monitoring, and improving our Services, where these interests are not overridden by your rights and interests.
- Consent: Processing for marketing communications and non-essential cookies, where you have provided explicit consent. You may withdraw this consent at any time.
Where naga8 relies on legitimate interests as a legal basis, we have assessed that our legitimate interests do not outweigh your fundamental data protection rights. If you wish to understand more about a specific processing activity and its legal basis, please contact us at [email protected].
6 How We Share Your Data
naga8 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose.
6.1 Payment Processors
To process your deposits and withdrawals, naga8 shares relevant transaction data with your chosen payment provider (bKash, Nagad, Rocket, Upay, or other supported services). Each payment provider operates under its own privacy policy and is responsible for data it processes on its own systems.
6.2 Identity Verification Providers
To fulfill KYC obligations, naga8 may share your identity documents and personal details with a trusted third-party identity verification service. These providers are bound by strict data processing agreements and are not permitted to use your data for any purpose other than completing the verification.
6.3 Game Content Providers
To deliver games from providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi, limited technical data (including session tokens and account identifiers) is shared with these providers to authenticate your game session. These providers do not receive your full personal profile.
6.4 Fraud Prevention & Security Services
naga8 may share technical and account data with fraud detection and cybersecurity service providers to protect the Platform and all Players from fraudulent activity, account takeover attempts, and other security threats.
6.5 Legal & Regulatory Authorities
Where required by applicable law or in response to a valid legal request from a competent authority, naga8 will disclose personal data to regulatory bodies, law enforcement agencies, or courts. naga8 will, where permitted by law, notify you of such a disclosure.
6.6 Business Transfers
In the event of a merger, acquisition, or sale of all or part of naga8's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material changes to this Privacy Policy that may result from it.
All third parties with whom naga8 shares personal data are required to maintain appropriate technical and organisational security measures and are contractually prohibited from using your data for any purpose beyond that which naga8 has specified.
7 Cookies & Tracking Technologies
naga8 uses cookies and similar tracking technologies to keep the Platform functioning correctly, to remember your preferences, and to understand how Players navigate and use the site so we can continue to improve the experience.
7.1 Types of Cookies Used
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential Cookies | Required for the Platform to function — authentication tokens, session management, security checks. | No — disabling these will prevent you from logging in or using the Platform. |
| Functional Cookies | Remember your preferences such as language and display settings. | Yes — disabling will reset preferences on each visit. |
| Analytical Cookies | Aggregate data on how players use the Platform to improve navigation, performance, and content. | Yes — opt out via browser settings. |
| Responsible Gaming Cookies | Track session duration and support responsible gaming time reminders. | Partially — these are tied to your account settings. |
7.2 Third-Party Advertising Cookies
naga8 does not use third-party advertising cookies or retargeting pixels that track your activity across other websites for the purpose of delivering targeted advertising on external platforms. Any analytical tools used by naga8 are configured to anonymise IP addresses and are used solely for internal platform improvement purposes.
7.3 Managing Your Cookie Preferences
You can manage or disable non-essential cookies through your web browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling essential cookies will prevent access to your naga8 account. For instructions on managing cookies in your specific browser, refer to your browser's help documentation.
8 Data Retention
naga8 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal obligations. The following retention periods apply:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 7 years after closure | Legal and regulatory compliance |
| KYC verification documents | Duration of account + 7 years after closure | AML and identity verification obligations |
| Financial transaction records | 7 years from the date of each transaction | Financial record-keeping requirements |
| Gaming activity logs | 3 years from the date of each session | Dispute resolution and fair play auditing |
| Support communications | 3 years from date of communication | Complaint resolution and quality assurance |
| Technical / device logs | 12 months on a rolling basis | Security monitoring and fraud detection |
| Marketing consent records | Until consent is withdrawn + 3 years | Evidence of lawful marketing basis |
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
9 Data Security
naga8 takes the security of your personal data seriously and has implemented a range of technical and organisational measures to protect it against unauthorised access, accidental loss, alteration, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmitted between your device and the naga8 Platform.
- Encryption at rest for all sensitive personal data and KYC documents stored on naga8 servers.
- Role-based access controls limiting access to personal data to only those naga8 employees and contractors whose roles genuinely require it.
- Regular penetration testing and vulnerability assessments conducted by qualified security professionals.
- Multi-factor authentication requirements for all naga8 staff accessing internal systems that contain personal data.
- Incident response procedures that ensure any data breach is identified, contained, and reported promptly.
While naga8 takes every reasonable precaution to protect your data, no system is completely immune to security threats. You also play an important role in keeping your account secure — please refer to Section 5 of the naga8 Terms and Conditions for guidance on Account Security best practices.
9.1 Data Breach Notification
In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, naga8 will notify affected Players without undue delay following our becoming aware of the breach. Notification will be sent to the email address registered on your account and will include a description of the nature of the breach, the data affected, and the steps naga8 has taken or is taking to address it.
10 Your Rights Over Your Data
You hold the following rights in relation to the personal data naga8 holds about you. To exercise any of these rights, please contact the naga8 support team via live chat or at [email protected]. naga8 will respond to all data rights requests within 30 days of receipt.
Some rights are subject to limitations. For example, the right to erasure cannot override naga8's obligation to retain financial records for a period required by applicable law. Where a request cannot be fulfilled in full, naga8 will explain the reasons and the extent to which the request can be accommodated.
11 Children's Privacy
The naga8 Platform is strictly restricted to individuals aged 21 years and above. naga8 does not knowingly collect personal data from individuals under the age of 21. Account registration requires confirmation of date of birth and is subject to age verification checks.
If naga8 discovers or is informed that it has inadvertently collected personal data from an individual under the age of 21, that data will be deleted immediately, the associated account will be suspended, and any transactions related to that account will be voided. If you believe your child has created an account on naga8.io, please contact us immediately at [email protected] so we can take prompt action.
21+ Only. n aga8 actively employs age verification technology and manual review processes to prevent underage access to the Platform. Players who attempt to circumvent age verification controls will have their accounts permanently closed.
12 Third-Party Links
The naga8 Platform may contain links to third-party websites or services in the context of game provider content, payment processing redirects, or informational references. These third-party sites operate independently of naga8 and are governed by their own privacy policies.
naga8 has no control over, and accepts no responsibility for, the privacy practices, content, or data handling of any third-party website. We strongly encourage you to review the privacy policy of any third-party site you visit before providing any personal information to that site.
The presence of a link on the naga8 Platform does not constitute an endorsement of the linked site's privacy practices or data handling standards by naga8.
13 Marketing Communications
With your consent, naga8 may send you promotional communications about new games, bonuses, seasonal offers, and Platform updates. These communications may be delivered by email or in-platform notification.
13.1 Your Consent
naga8 will only send direct marketing communications where you have provided explicit consent at the time of account registration, or where you have subsequently opted in to receive such communications through your account preferences panel.
13.2 Withdrawing Consent
You may withdraw your consent to receive marketing communications at any time by:
- Clicking the "Unsubscribe" link included in every marketing email sent by naga8.
- Updating your notification preferences within your naga8 account settings.
- Contacting the naga8 support team via live chat or at [email protected] and requesting removal from marketing lists.
Withdrawal of consent for marketing communications will not affect the lawfulness of any processing that took place prior to your withdrawal. It will also not affect processing carried out on a basis other than consent, such as transactional notifications relating to your account, deposits, and withdrawals.
Transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and KYC status updates — are not marketing communications. These are sent as part of our contractual obligation to you and cannot be fully disabled while your account is active.
14 Changes to This Privacy Policy
naga8 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, our data processing practices, or the nature of the Platform. When material changes are made, naga8 will:
- Update the "Last Updated" date at the top of this Privacy Policy.
- Display a prominent notice on the Platform informing Players of the change.
- Where required, send a direct notification to registered Players by email.
Your continued use of the naga8 Platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting [email protected].
naga8 encourages you to review this Privacy Policy periodically to remain informed about how your personal data is being protected. The version number and effective date at the top of this document will always reflect the current published version.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data naga8 holds about you, please contact our support team using any of the following methods:
naga8 support agents are trained to handle privacy queries and data rights requests with full confidentiality. When submitting a data rights request, please include your registered email address and account username so we can locate and verify your records promptly.
Ready to Explore naga8?
Now that you have read our Privacy Policy, you can feel confident about how naga8 handles your personal data. Join thousands of players across Bangladesh enjoying cricket betting, 500+ slots, and live casino action — all with your privacy protected.